Prop Strata
Identifying gaps and strategic needs
A mid-sized strata firm managing 180 schemes wanted to strengthen committee engagement without overwhelming managers with extra admin. With Town Square, they created a transparent, self-serve environment where committees could stay informed, collaborate on decisions, and track progress - all without a single extra email.
Committee communication had long been a pressure point. Managers were caught between providing visibility and protecting their already full inboxes. Important updates were missed, and decision-making often stalled waiting for clarification.
The firm sought a solution that could:
- Give committees clear visibility of ongoing work.
- Keep managers in control of communication.
- Ensure all interactions were captured and traceable.
By rolling out Town Square’s Committee Zone, managers gave committee members access to a simple, visual view of progress — powered by Kanban-style case files and real-time comments in context. Every update was visible, every decision documented, and every conversation anchored to the right scheme and lot.
Outcome
Within three months, the results were clear:
- 70% reduction in back-and-forth committee emails.
- Faster decision turnaround, with average approvals happening in less than 48 hours.
- Positive feedback from both managers and committee members citing improved trust and transparency.
One committee chair summed it up perfectly:
“We finally feel informed without feeling intrusive. Everything’s clear, calm, and in one place.”
Town Square helped the firm move from reactive inbox juggling to proactive, structured collaboration — proving that visibility and control can coexist beautifully.
Every message in place. Every committee empowered.
